During office hours, routine medical advice calls are handled by our nurses. Calls are usually returned in the order they are received, unless a more urgent problem takes priority. The nurses are specially trained Pediatric Nurses and can answer most questions and give approved advice. If there are problems that exceed their authorized limits or the nurses feel require a doctor’s attention, they will consult with a physician. If you wish to talk to one of the doctors personally, tell the receptionist, and the doctor will return your call as soon as his schedule permits. Generally, this will be at the end of the day or possibly over lunch, so if you need immediate attention, please talk to one of our nurses first.
We return every medical advice call as soon as possible. The nurses receive 50-150 medical advice calls per day. Please be patient during busy times, and your call should be returned within 1-2 hours. If you leave a message for the nurse, please speak clearly, spell your child’s name, leave a number where you can be reached during the next 1-2 hours, and try to keep the line clear. We will make two attempts to reach you, but then will move on to the next call.
If your child is ill, he or she will be seen as soon as possible on the day you call. Call early so that you can receive the earliest possible appointment time.
We believe that our parents should have 24-hour access to medical advice should an urgent situation arise. Therefore, experienced pediatric nurses are available 24 hours a day by calling our office. After hours calls are handled by a specially trained pediatric nurse. Our practice is billed for every after hours call that is placed, and we pass only a portion of this cost on to our patients as a $10 service charge per call. Keep this in mind and use some discretion so that we can continue to offer this valuable service to our parents.
Please try to limit after-hours and weekend calls to those you feel are absolutely necessary and cannot wait until regular office hours, when your child’s health records are readily available. Please have a pen, paper, and your pharmacy number handy. Try to keep your telephone line clear so your call can be returned.
We are also affiliated with Pediatric After Hours should your child require care after office hours.
If you feel your child has a true life threatening emergency, illness or injury, call 911 or go to the nearest hospital emergency room immediately. If your child has a problem that requires urgent attention, but is not a life threatening emergency, call our office number. During office hours, state your emergency and you will be connected with one of our nurses and instructed what to do. After office hours, you will be directed to call our after hours pediatric nurse who will advise you. If needed, she may direct you to seek care at a pediatric urgent care clinic such as Pediatrics After Hours or the nearest emergency room.
In general, symptoms such as fever, sore throat or cough do not constitute an emergency unless your child is less than two months of age, has labored or rapid breathing, altered mental status or appears dehydrated. If you are anxious or need urgent medical advice, call, but not as an emergency. Again, if you feel your child has a true life threatening emergency, call 911 or go to the nearest hospital emergency room immediately.
We have moved! As of February 1, we will be seeing patients at our new location at 5560 Independence Parkway, Frisco, Texas.
We are excited to announce the addition of Dr. Susan M. Weiser to our practice!
All doctors will continue to accept newborns. Dr. Susan M. Weiser is accepting all new patients from birth through adolescence. Please fax your immunization record to us prior to your initial visit.
2010-2011 flu vaccines: We will be scheduling flu vaccine clinics after Labor Day. Dates and times will be posted here.
All of our doctors have privileges at:
Should your child require hospitalization at an unaffiliated hospital, your child’s care will be managed by the pediatric hospitalist at that facility and we will resume their care following discharge from the hospital.